Warranty policy

1. SIMMONS WARRANTY POLICY:

Simmons warrants the product in the following cases:

  • Simmons pocket spring mattresses, Simmons mattress frames and Simmons bed frames come with a 10-year warranty.
  • Within the first 02 years from the date of delivery, Simmons will replace or repair the Simmons mattress, Simmons mattress frame or Simmons bed frame, if the product is damaged due to a manufacturing defect (excluding shipping costs).
  • After the first 02 years from the date of delivery, the cost of replacing or repairing Simmons mattresses, Simmons mattress frames and Simmons bed frames will be calculated by multiplying the total number of years of ownership by 1/10 of the applicable price, plus shipping charges.
  • If materials are not available at the time of repair or replacement, Simmons reserves the right to substitute equivalent materials or models and does not warrant that the replacement part will match the current model or original mattress.

*This warranty policy is only applicable to customers who purchase mattresses directly at the RITAVÕ Showrooms system.

Simmons does not warrant the following:

  • Mattress creates an impression of approximately 38mm (1.5 inches) or less. (Note: Mattress creating an impression on the body is a normal phenomenon of high-end beds and shows that the mattress layers create a comfortable fit for the user's body and is not considered a manufacturing defect.)
  • The sturdiness or comfort of the product.
  • Mattress, mattress frame or bed frame that is soiled, burned or has been used improperly or not properly maintained (Please see care instructions), such as a mattress that does not fit a weak bed frame or a mattress that does not match the size of the bed frame.
  • Mattress dimensions are within tolerance of ± 2cm in width and length.
  • Mattress height/weight.
  • Fabric cover, piping, mesh.
  • Fold the mattress or stand or jump on the mattress.
  • Handles (The handles on the mattress are designed to position the mattress only. Do not use the handles to assist in lifting the mattress)
  • Simmons products are stained, soiled or damaged by insects.
  • Dust and bed bugs.
  • Product not sold by an authorized Simmons distributor.
  • Products are sold for commercial purposes.
  • The product is sold in poor condition.
  • Cost of transportation, supervision, and product relocation.

Other notes:

  • Please keep all trade and/or legal labels intact to identify the bed type and confirm the warranty. Simmons will not be liable for incidental damages resulting from the use of this product.
    - You can register for warranty by sending an email with full information (full name, phone number, address) to email: cskh@ritavo.com or call Hotline: 1800 1246 .

2. TURRI WARRANTY POLICY:

Turri warrants the product in the following cases:

  • The product is warranted for 02 years from the date of delivery. The warranty period is calculated from the date printed on the warranty card.
  • 2 year warranty commitment for goods used properly.
  • The technician will check the product and if there is a manufacturing defect, the manufacturer is responsible for compensating a new product and shipping costs are completely free. The manufacturer is only responsible for manufacturing defects and product quality.
  • The customer has the right to notify the seller within 02 months from the date of discovering the product defect.

* This warranty policy is only applicable to customers who purchase directly at the RITAVÕ Showroom system.

Turri does not warrant the product in the following cases:

  • The warranty does not apply to cases of careless use, incorrect installation, unintentional accidents such as: falling, breakage, natural disasters, fire and in all cases where the fault is not caused by the manufacturer.
  • The product is not covered by warranty if it has been repaired or if spare parts are missing without confirmation from the manufacturer. Problems caused by the shipping and import process are also not covered by warranty.

* Detailed instructions for use and product preservation can be found in the instruction sheet that comes with the product.

3. WARRANTY POLICY FOR POLIFORM, PRIANERA, NATUZZI, GAUTIER, MODENESE:

  • Warranty, return, repair, replacement, custom order or accessory policy does not apply.
  • In case of minor damage to the product, we will support repair within our capacity.
  • For serious damage, we will assist in connecting with an outside repair unit and provide a quote. Any additional costs will be borne by the customer.

* Detailed instructions for use and product preservation can be found in the instruction sheet that comes with the product.

4. COLUNEX WARRANTY POLICY:

Colunex warrants products in the following cases:

  • The product is warranted for 02 years against all manufacturer defects from the date of delivery. The warranty period is calculated from the date printed on the warranty card.
  • To be eligible for the warranty policy, the user must first respect, use and properly maintain the product according to the accompanying instructions.
  • The technician will check and evaluate to notify the customer about whether the product is eligible for warranty or not.
  • Product warranty is based on purchase invoice.

* This warranty policy is only applicable to customers who purchase directly at the RITAVÕ Showroom system.

Colunex does not warrant products in the following cases:

  • The product warranty does not apply to installations not performed under Colunex's instructions or to improper use of the product.
  • Colunex will apply the most updated warranty policies for the product. If any intervention is required outside the warranty policy, the buyer is responsible for paying the shipping and assembly costs.
  • Colunex reserves the right to repair or replace a defective product.
  • Providing service under the warranty does not interrupt the ongoing warranty nor does it mean that a new warranty period will begin.
  • Detailed instructions for use and product preservation can be found in the instruction sheet that comes with the product.


Warranty and maintenance acceptance process
If customers have questions or complaints about after-sales service, please contact Customer Service Department:
• Southern area: No. 5A, Street No. 3, Ward 4, An Phu Ward, Thu Duc City, Ho Chi Minh City.
• Northern area: No. 147 Hoang Quoc Viet, Nghia Do Ward, Cau Giay District, Hanoi City.